Crypto FAQ

Yes. Segpay allows customers to pay with cryptocurrency without requiring merchants to receive or hold cryptocurrency. Transactions are subject to KYC and AML controls, and merchants receive payouts in their configured distribution currency, just as they do with other accepted payment methods.

Cryptocurrencies create unprecedented opportunities for companies that want to attract new customers worldwide, including those where it's impossible to pay with bank cards. Crypto consumers are one of the fastest-growing segments in the world. There are over 300 million crypto holders worldwide. Over 70% of crypto enthusiasts are spending instead of holding, spending twice as much as those using traditional currencies.

Crypto payments are increasingly becoming popular among companies and individuals because of their security, anonymity, and speed of transactions. Credit card systems take a few days to process, whereas cryptocurrency processes immediately and give you much quicker access to funds. It's more efficient than traditional payment methods because fewer parties are involved in the payment process. Additionally, merchants do not experience fraud or chargeback impacts by accepting crypto as a payment option.

When your consumer pays with crypto, the cryptocurrency is immediately converted into your base price point currency. You do not need a crypto wallet.

As long as your Segpay Merchant account is enabled for crypto, you can configure your pay page to display crypto as a payment option to your customers. Contact your Account Manager if you want your Merchant account enabled for crypto.

All crypto transactions are converted into your price point currency and paid out to you based on your Merchant Portal Payout Configuration. For more information about Payout Configuration, check out our guide: Setting Up Your Payouts

If you want to add crypto as a payment option to your Segpay pay page, a couple of things need to be in place:

1. Merchant Account Enabled for Crypto

Segpay will need to enable your merchant account for crypto. Contact your Account Manager to do this.

2. Package Enabled for Crypto

You must enable at least one of your packages for crypto. Doing this will show crypto as a payment option on your payment page. See: Crypto Getting Started Guide.

There are no transaction fees. Segpay has a processing/settle fee per transaction.

At this time, the supported cryptocurrencies are:

More cryptocurrencies will be added as the market evolves and demand increases.

No. Consumers can’t use crypto for recurring payments because it’s not supported. Consumers may only use crypto for one-time payments.

No. Consumers aren’t able to use crypto to pay for cross-sells at this time due to the way crypto payments are handled.

No. All completed crypto transactions are final and cannot be refunded.

This is separate from a late payment. If a consumer's payment arrives more than 30 minutes after they start the transaction, it is declined and the consumer can request the return of their crypto through the Consumer Portal. No sale is recorded, so there is nothing to refund.

Yes. You will see crypto as a payment type in the following reports:

• Transaction Summary

• Transaction Detail

• Sales by Country

• Invoiced

• Detail Ledger

• Daily Revenue

• Statements

The consumer will have to select their wallet and the type of cryptocurrency they want to use to make their purchase. The Segpay pay page will show the dollar amount conversion for the selected cryptocurrency.

When the consumer clicks the Cancel payment button, they will see a decline page.

The code is: SPXXXX: Transaction Cancelled by Consumer

The transaction ID is: SPDECLINE

A postback is sent.

All wallets are supported.

At this time, the supported cryptocurrencies are:

More cryptocurrencies will be added as the market evolves and demand increases.

You have 15 minutes to send your payment. The exchange rate is guaranteed only during that window, and the payment page closes when it expires.

If your payment arrives between 15 and 30 minutes, Segpay verifies the amount and may still accept it. You will receive a confirmation email if it goes through, though no receipt appears on the payment page.

Payments confirmed after 30 minutes cannot be accepted. You can request the return of your crypto in the Segpay Consumer Portal.

Yes. You can cancel the payment on the Segpay payment page by clicking the Cancel Payment button. However, you can't cancel the payment once you've sent it from your crypto wallet.

Consumers are required to enter their email address in the event Segpay needs to send funds back due to a late payment or underpayment. If this happens, Segpay will contact the consumer for their wallet address to send the crypto payment back.

You can check the status of your crypto payment in the Segpay Consumer Portal.

1. Go to the Consumer Portal: https://cs.segpay.com/

2. Enter your Purchase ID and email address.

3. Click Look Up My Purchase.

4. Click the eye icon to view the transaction details for your crypto purchase.

5. Look for the the Crypto Status column and click the Check Status button.

You can run a search for crypto payments in the Segpay Consumer Portal by entering your Purchase ID and email address.

No. Due to the nature of blockchain technology, you cannot stop a payment from occurring. All cryptocurrency transactions are irreversible once you send a crypto payment from your wallet. Only the recipient of the crypto payment can control the funds they receive from you.

A cancelled status usually means your payment did not arrive within 15 minutes of starting the transaction.

If your payment is confirmed within 30 minutes, the status updates to approved and your purchase completes. If it is confirmed after 30 minutes, the merchant cannot accept it, and you can request the return of your crypto.

If your payment was confirmed more than 30 minutes after you started the transaction, it could not be accepted. You can request the return of your crypto in the Segpay Consumer Self-Service Portal:

1. Enter your Purchase ID and Email address.

2. Click the eye icon for the transaction to view the details.

3. Click the info icon next to the Refund Payment header.

4. Click the Enter Blockchain Address link.

5. Enter your Wallet address and click the Submit button.

You will see this error message when you’ve selected the wrong wallet or the wrong cryptocurrency. The wallet and the currency must be a matching pair.