Transaction Detail Report

The Transaction Detail Report gives you a detailed breakdown of all transactions processed within a specified time frame. This includes successful payments, declines, retries and even test transactions. Use this report to gain insights into your sales performance, identify potential issues and reconcile your accounts.

Running a Report

Follow these steps to run the Transaction Detail report:

1. Log in: Access the Merchant Portal: https://mp.segpay.com

2. Navigate to Report: In the main menu, go to Performance Reporting > Transaction Detail Report

   

3. Select Date Range: Click the date selector and choose the period you want to analyze (e.g., Today, Yesterday, This Week, Last Month, or a Custom Range).

   

4. Choose Merchant Account: Select the specific merchant account to include in the report. If you have multiple accounts, you may select more than one to include in the report.

   

5. Select Cash Program: If applicable, choose the Cash program(s) to include.

   

   Cash programs group your websites by affiliate program, so it may be easier for you to report by cash program instead of selecting URLs (in the next step).

6. Choose Payment Types: Pick the payment methods you want to see in the report (e.g., Credit Card, PayPal).

   

7. Select Transaction Types: Specify the transaction types to include (e.g., Reactivated, Voide, Chargebacks, etc.).

   

8. Select URLs: Choose specific websites or leave all selected by default. Use the search bar to find specific sites if needed.

   

9. Choose Currency: Select the currency or currencies for the report (if you select multiple currencies, the total amounts will be a combined figure. For accurate totals per currency, run separate reports for each).

   

10. Include Authorizations and/or Declines: Decide whether to show only successful transactions (authorizations), only failed transactions (declines), or both.

    

11. Add Additional Data (Optional): You can include extra details for each transaction, like customer information or custom fields you've set up.

    

12. Generate Report: Click the "Generate Report" button. The report will be displayed, sorted by date (the default).

    

    You can sort by any column by clicking its header.

    $0.25 Adjustment: You might see a $0.25 adjustment on some transactions. This is from our Card Updater service, which automatically checks if your customers' card details (like expiration dates) have changed. This helps prevent failed payments and ensures successful transactions. You won't be charged for these checks, and they won't show up on your Transaction Summary report.

Customizing Report Results

Many reports have similar elements that can be used to customize the report. See below for some sample elements that are available in this report. Note screen shots may not be an exact match for the data returned on this report.

Choose from a Saved Report

Most reports have four small icons in the top right corner. The one shaped like a floppy lets you save your report filter choices so that you can easily retrieve them later.

1. Click the save icon.

   

2. Type a name for your report filter.

   

   If you choose the same name again it will let you overwrite the old filter. You can also rename and delete your filters.

3. Click Choose from a saved report to use your saved filter.

   

   This can save you time if you run the same report many times. Note saved reports save filters but do not save groupings.

Download my Report

To download your report:

1. Click the download icon.

   

2. Type a name for your report and choose a file format (.csv, .xslx, .pdf).

   

3. Click the Download button.

   On some reports that return thousands of rows of data you will be given some additional choices for your download. You will see an option to have your report emailed to you.

   • Large reports may be emailed to you in a zip archive format.

   • Very large reports (usually in PDF format) can require the zip archive to be split into multiple emails for delivery.

   Save all attachments to the same folder and open the first one and it will uncompress them together into a single large file.

Report Charts

In the top right corner of your report you will see several small icons. The icon with the waving arrow will allow you to see a chart view of your report.

When viewing each chart type you can use the other dropdown filters to change the way your chart data is represented on the page. Experiment with different options to see which gives you the best view for that chart type.

Result Table Filtering in your Report

Your report data is returned in a tabular grid format. There are several useful controls built into this grid for filtering and sorting your data.

Page Controls and both Horizontal and Vertical Scroll Bars will help you to see data that is too large to fit on the screen.

Use the arrows to advance to a certain page or go all the way to the last page. You can also control how many items display on a single page. Totals are shown to the right.