Active Members

With this report, you can generate a list of your active members, broken out by recurring and/or one-time purchasers.

Run a Report

Follow these steps to run the Active Members report.

1. Login to the Segpay Merchant Portal: https://mp.segpay.com

2. From the navigation menu, hover over the Performance Reporting menu and select Active Members.

   

   TIP: Click Choose from a Saved Report if you have used the Active Members report before and want to retrieve a previously-run report (see the Saved Reports section near the end of this document for more details).

   

3. Select the merchant account that contains the members you want to see in the report.

   

4. Select your specific Cash program(s).

   

   TIP: Cash programs group your websites together by affiliate so it may be easier for you to report by cash program instead of selecting URLs (in the next step).

   Select “None” to include websites that are not associated with any Cash program. The report will show members associated with the cash program(s) you select here.

5. Click the URL(s) menu to see a list of your websites.

   TIP: All sites associated with the Cash program(s) you selected in the previous step are selected by default, but you can add or remove specific sites. Note the Search box, which makes it easier to find a specific site if you have a large list. The report will show members associated with the site(s) you select here.

6. Select which types of active members you want to see in the report:

   1. One Time: Members who made a one time (non recurring) purchase.

      

   2. Canceled: Members whose recurring subscription is scheduled to expire, but are still active as of the time you run the report.

   3. Active Recurring : Members who purchased a recurring subscription which is still actively rebilling.

7. Click Generate Report. By default, results are sorted chronologically by date (oldest purchase dates first). Each row represents a specific member.

   

Customize Report Results

Many reports have similar elements that can be used to customize the report. See below for some sample elements that are available. Note screen shots may not be an exact match for the data returned on this report.

Choose from a Saved Report

Most reports have four small icons in the top right corner. The one shaped like a floppy disk lets you save your report filter choices so that you can easily retrieve them later.

Just click the icon and type in a name to use when retrieving your report filter. If you choose the same name again it will let you overwrite the old filter. You can also rename and delete your filters.

When you are ready to use your filter just click ‘Choose from a saved report’ to pull up your saved filter. This can save you time if you run the same report many times. Note saved reports save filters but do not save groupings.

Download my Report

1. To download your report choose the icon in the top right that looks like a down arrow.

   

2. Give your report a name and choose the format for your download (CSV,XSLX,PDF).

   

3. Click the download button.

   TIP: On some reports that return thousands of rows of data you will be given some additional choices for your download. You will see an option to have your report emailed to you.

   Large reports may be emailed to you in a zip archive format. Very large reports (usually in PDF format) can require the zip archive to be split into multiple emails for delivery. Save all attachments to the same folder and open the first one and it will un-compress them together into a single large file.

Report Charts

In the top right corner of your report you will see several small icons. The icon with the waving arrow will allow you to see a chart view of your report.

When viewing each chart type you can use the other dropdown filters to change the way your chart data is represented on the page. Experiment with different options to see which gives you the best view for that chart type.

Result Table Filtering in your Report

Your report data is returned in a tabular grid format. There are several useful controls built into this grid for filtering and sorting your data.

Page Controls and both Horizontal and Vertical Scroll Bars will help you to see data that is too large to fit on the screen. Use the arrows to advance to a certain page or go all the way to the last page. You can also control how many items display on a single page. Totals are shown to the right.