"My Partners" Troubleshooting

This section describes the various ways of adding partners to your Merchant Portal account, including how to edit, list and hide them. You can add partners one at a time using the Adding a Partner form. But you can also add multiple partners at once by importing a file containing the required information. This section explains how to add partners from a file.

"Adding Partners from a File" Troubleshooting

This section explains how to resolve common errors related to adding partners from a file.

Warning - Invalid File Content

This warning message appears whenever required information is missing from the file. Review your file and make sure all the required columns have data.

Validation Status - Invalid

This status appears after uploading a file. You'll see the Invalid status in the Partners for Import window. This error occurs whenever the data in the file is incorrect. You can still save the file upload, but the invalid entry won't be added.

Validation Status - Partner Already Exists

An invalid message appears if your file contains an partner already in your account. If you need to change information for an existing partner, go to My Partners > Manage Partners.

"Adding Payments" Troubleshooting

This section covers some of the common warning and error messages related to adding payments.

Warning - Invalid File Content

This warning message appears whenever required information is missing from the file. Review your file and make sure all the required columns have data.

Currency Must Be USD

This error message appears when a currency other than USD is listed. If the currency isn't listed with all capital letters, it will also occur.

This Partner Does Not Exist

This error message appears when the partner hasn’t been added to My Partners or when the Merchant Partner ID is incorrect. You’ll need to correct each entry or remove invalid ones to send payments.