PayPal Disputes Report

Merchants using PayPal can use the PayPal Disputes Report tool to manage disputes more effectively. The report provides detailed information and advanced search capabilities to keep merchants updated about all disputes related to PayPal transactions. This document explains the report's features, describes different types of disputes, and provides instructions on generating and interpreting the information to avoid financial risks associated with chargebacks and disputes.

Key Features

Enhanced Search Capabilities

Search for disputes by date types and dispute types to focus on the specific disputes you’re interested in.

Comprehensive Reporting

Access detailed information on each dispute such as consumer information, currency, transaction amount, dispute stage, dispute status, dispute reason, and more.

Date Types in the Report

  • Sale Transaction Date: The date of the original transaction that is being disputed.

  • Dispute Creation Date: The date when the dispute was created .

  • Reversal Transaction Date: The date when the dispute was resolved.

  • Dispute Resolution Date: The date when the dispute resulted in a reversal transaction, such as a revoke or chargeback.

Dispute Types in the Report

  • Internal Dispute: Initiated within the consumer's PayPal account. Results in a revoke against the original transaction if resolved in the consumer's favor.

  • External Dispute: The consumer disputes the charge directly with their credit card bank, leading to a chargeback against the original sale regardless of the outcome.

  • Alert: A notification indicating a potential dispute within PayPal. It may not lead to an actual dispute and can resolve on its own. Reviewing associated transactions is advised, but no immediate action is required unless an actual dispute arises.

Generating the Report

  1. Log into the Merchant Portal: https://mp.segpay.com/

  2. Access the Report: Navigate to My Consumers and select PayPal Disputes Report.

  3. Select Report Criteria: Choose your desired date range, merchant account(s), date type, and dispute type(s).

  4. Generate the Report: Click the Generate Report button to view the results.

    External Chargebacks

    To generate a report focused on external chargebacks, use:

    • Dispute Type: External

    • Date Type: Dispute Creation Date

    Revokes

    To generate a report focused on revokes, use:

    • Dispute Type: Internal

    • Date Type: Reversal Transaction Date

Interpreting the Report

Columns in the Report

Each column provides specific details about the dispute, such as the dispute type, transaction dates, consumer details, and the outcome of the dispute.

Sorting and Filtering

Sort and filter the data in each column for a more detailed analysis.

Sort by a Single Column

To sort the report data by a single column, click the double arrows in the column header.

Sort by Multiple Columns

To sort the report by multiple columns, press the Ctrl key while clicking the double arrows in the column header.

Downloading the Report

Download the report in different formats such as PDF, XLS, and CSV for offline analysis or record retention.

  1. Click the Download icon: You'll find the icon in the top-right corner of the report.

  2. Select Download options: Enter a name for the file, select the file options you want, and then click the Download button.

Grouping

Group data in the report to analyze trends and patterns.

  1. To group data, drag and drop a column header at the top of the report.

  2. View report data by group type.

Best Practices for Using the Report

  • Regular Monitoring: Consistently monitor the PayPal Dispute Report for timely dispute resolution and to maintain a healthy PayPal account status.

  • Receive Dispute Notification Emails: Enhance your monitoring by receiving Dispute Notification emails directly. This is proof needed to resolve disputes or process refunds in a timely manner. Contact Tech Support to configure this feature.

  • Identify Patterns: Use the report's sorting and filtering features to identify patterns in disputes for proactive measures.

  • Data-Driven Decisions: Leverage the detailed data in the report to make informed decisions about your dispute resolution strategies.

Support Info

To mitigate disputes, contact Merchant Services or Customer Service.