Viewing & Editing Merchant Information

After registering to process with Segpay, and submitting your contract and documentation, you are assigned a unique Merchant ID (MID) and given access to the Segpay Merchant Portal where you can manage your business.

Getting Started

Follow these steps to view your account data, including fees and other administrative information.

1. Log into the Merchant Portal: https://mp.segpay.com

2. Click the My Account icon and select Merchant Information.

   

3. Select the Merchant Account you want to view (if you have more than one account)

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4. Review the following descriptions for each tab:

   Note: Banking regulations dictate that most changes to your data must go through Segpay. If you need to make any updates, email us at techsupport@segpay.com.

   Company Information (Read Only) - Here’s where we store all the basic information you submitted to us about your company during registration.

   

   Principal Information (Read Only) - Here is where we store the personal information about your company’s director.

   

   Contact Information - Your basic contact info is stored here, including email, phone, etc. You can make changes to any of the fields listed below. Click Save to submit your changes.

   

   Segpay Information (Read Only) - Your SegPay account information is listed here, including your sales rep and processing region.

   

   Credit Card (Read Only) - Credit card processing fees are listed here.

   • Settle Fee: The % charged when a transaction is settled and funds are paid out to you.

   • Reserve Rate: The % Segpay withholds on each transaction during your first six months of processing. Reserves are used to cover chargebacks and refunds, and are released back to you with each weekly payout beginning in your 7th month.

   • Reserve held for: Amount of time SegPay holds your reserves (see above).

   • Payout delay: The number of days after a transaction when you are eligible to be paid out for that transaction.

   • Authorization fee: Amount charged when a transaction is initially authorized.

   • Decline fee: Amount charged when the consumer’s issuing bank declines a transaction.

   • Refund fee: Amount charged when a refund is processed on your account.

   • Chargeback fee: Amount charged when a chargeback is processed on your account.

     

   Direct Debit (Read Only) - Direct debit processing fees are listed here.

   • Settle fee: The % charged when a transaction is settled and funds are paid out to you.

   • Reserve rate: The % Segpay withholds on each transaction during your first six months of processing. Reserves are used to cover chargebacks and refunds, and are released back to you with each weekly payout beginning in your 7th month.

   • Reserve held for: Amount of time SegPay holds your reserves (see above).

   • Payout delay: The number of days after a transaction when you are eligible to be paid out for that transaction.

   • Transaction fee: Amount charged on every transaction.

   • Fraud prevention fee: Only charged on initial signups.

   • Chargeback fee: Amount charged when a chargeback is processed on your account.

   • Credit fee: Amount charged when a transaction is credited back, or refunded on your account.