Statement Report

Each time Segpay pays out funds to you, a statement is generated, and this report lets you find any statement and view details of the payout covered by that statement, including the transaction dates the payout covers. Payouts are broken down by payment type (credit card or direct debit) and currency. Each statement includes the total payout including reserves and adjustments.

Running a Report

Follow these steps to run the Statement report:

  1. Login to the Merchant Portal: https://mp.segpay.com

  2. Go to the navigation menu and click Financial Details > Statement Report

  3. Select the specific merchant account(s) you want to see in the report.

  4. Select the date of the statement you want to see.

    Dates where statements exist are highlighted in red.

  5. Use the arrows to move back and forth between months. Click the month to quickly move to another month in the current year.

  6. Click Generate Report.

    By default, you will see a statement view showing the statement(s) generated on the date you selected, with the amount due, minus any adjustments and reserves held (if applicable). Click on a row to highlight a specific statement and see detailed information below the table (as shown in the image above).

  1. Click the Show Invoice Table button to switch from the statement view, and see all of the invoices covered by the statement you selected.

    If you did not select a specific statement, you will see all invoices on the specific date you are viewing.

  2. Click Show Statements Table button to return to the statements view.

    If you're viewing statements in multiple currencies, totals will reflect a blended total of all currencies. You can filter the Processor Currency column to display one currency at a time, and see true totals for each (see next section for help with filtering).

Customizing Report Results

Many reports have similar elements that can be used to customize the report. See below for some sample elements that are available in this report. Note screen shots may not be an exact match for the data returned on this report.

Downloading the Report

To download your report:

  1. Click the download icon that looks like a down arrow.

  2. Type a name for the report and select a file format (CSV,XSLX,PDF).

  3. Click the Download button.

On some reports that return thousands of rows of data, you will be given some additional choices for your download. You will see an option to have your report emailed to you.

  • Large reports may be emailed to you in a zip archive format.

  • Very large reports (usually in PDF format) can require the zip archive to be split into multiple emails for delivery.

Save all attachments to the same folder and open the first one and it will uncompress them together into a single large file.

Report Charts

In the top-right corner of your report you will see several small icons. The icon with the waving arrow will allow you to see a chart view of your report.

When viewing each chart type you can use the other dropdown filters to change the way your chart data is represented on the page. Experiment with different options to see which gives you the best view for that chart type.

Result Table Filtering in your Report

Your report data is returned in a tabular grid format. There are several useful controls built into this grid for filtering and sorting your data.

Page Controls and both Horizontal and Vertical Scroll Bars will help you to see data that is too large to fit on the screen.