Search TipsStand-In Processing FAQ
Stand-In processing is a feature of Segpay's transaction processing system. It's an optional process merchants can enable in their Packages to help reduce transaction losses caused by network disruptions. Network disruptions include:
- bank is unavailable
- network issues prevent delivery of a transaction to the bank
- the credit card network is offline
If network issues prevent a transaction from being sent to the bank, then Segpay's Stand-In Processing Service temporarily approves the customer's purchase. When the Stand-In Service processes a transaction, the purchase status becomesTemporary Approval. In the background, the Stand-In transaction is retried up to 3 times, at 2-hour intervals, until a response is received from the bank.
For more detail information, see our Stand-In Processing guide.
Stand-In Processing helps reduce transaction losses and customer friction caused by network disruptions that prevent Segpay from communicating with the bank. Enabling Stand-In is useful when the merchant's cost for providing temporary approvals and access is low. It also keeps customers from experiencing downtime and inconvenient situations where they can't pay for and access their purchases.
No. Stand-In cannot be enabled for Price Points. Stand-In processing is only available for Packages.
When creating or editing a Package in the Segpay Merchant Portal,select StandIn Enabled on thePackage tab.
My Consumers in Merchant Portal shows which transactions are in Stand-In processing. If the purchase status is Temporary Approval, then the transaction is in Stand-In.
The Stand-In process stops when the transaction is successfully transmitted to the bank, and the bank responds with an approval. When this happens, the purchase status updates to Active or Non-Recurring.
The Stand-In process stops when the transaction is successfully transmitted to the bank, and the bank responds with a decline. When this happens, the transaction is voided, and notifications are sent to the merchant showing that the transaction was declined. The consumer receives a VOID email. A cancellation email is also sent to the consumer if the transaction was for a recurring subscription.
Postback links contain a Stand-In reference. Here's an example:
This table defines each of the Stand-In values found in postback links:
| Value | Definition |
|---|---|
| standin=-1 | Stand-In not supported |
| standin=0 | Stand-In did not occur |
| standin=1 | Stand-In occurred |
No. Stand-In doesn't impact payouts. Transactions are invoiced normally.
Yes. Updates in the Consumer Self-Service portal related to Stand-In processing include Transaction Details, Manage Subscriptions, and Card Updater.
You can find out more about these changes in our Stand-In Processing guide.